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VIA GIORGIO WASHINGTON 66 CAP 20146 | MILANO (MI) Codice fiscale 08889570969
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Posizioni aperte
Candidatura spontanea
Il mio account
Il mio account
Italiano
Front Office Manager - Milan Marriott Hotel
Business unit
Front Office
Sedi
Italia/Milano
We are looking for our
Milan Marriott Hotel
for a pleasant, organized and friendly
Front Office Manager
to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.
As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make guests and visitors feel comfortable and satisfied while in our office.
Responsabilities:
• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest services in responding promptly to guest needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.
• Acts as manager on duty for hotel and manages front desk operations in the absence of the Front Office Manager.
• Maintains a positive, cooperative work environment between staff and management.
Skill & Knowledge
Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.
C2 level or above, good at oral and written English.
3 to 5 years’ experience in a front office senior management position, preferably in a four-star international hotel
Problem solving & Decision making
Adaptability/ Flexibility
Concern for quality
Results oriented
Teamwork/ Cooperation
Cross cultural sensitivity
Customer service orientation
Stress Management
Enthusiastic and pleasant personality
Proficiency in Microsoft Office software: Word, Excel and PowerPoint
Knowledge of Fidelio/ Opera
Please note that no accommodation will be provided for this position.
To apply, send your curriculum vitae with photo and authorization to process personal data D. Lgs 101/2018 e del GDPR (Regolamento UE 2016/679).
Indietro
Business unit
Front Office
Sedi
Italia/Milano